- Our hygiene protocols have been adapted to the current situation.
- The frequency of our cleaning processes is increased. We use special cleaning agents for this.
One thing is guaranteed: despite some changes, you will not miss anything!
Flexibility in bookings
To make your travel planning easier, we have ours Extended cancellation conditions. With our cancellation insurance you can cancel free of charge up to 24 hours before arrival.
The cancellation protection insurance is 4 euros per person and day and is automatically added when booking in order to avoid any cancellation fees.
If the cancellation protection is not used, the Italian hotel contract conditions apply:
/ Up to 14 days before arrival 0%
/ 10 to 4 days before arrival 50%
/ from 3 days before arrival 100%
If a travel warning is issued for south tyrol before the start of your trip, and you have not booked the cancellation protection, the deposit paid will be credited to you for the next stay.
If a travel warning for South Tyrol is issued during your stay, we will organize the necessary test for you free of charge so that you can enjoy your holiday carefree until your booked departure. With this medical certificate there is no quarantine in your home country.
To make your journey easier, we have set up a pre-check-in. You will receive an anticipation email in which you can use the pre-check-in if you wish. No need, we are happy to continue to take care of everything for you on site.
Food and Drinks
Our breakfast is served as usual, so you can stay comfortably at your seat. Our étagères are prepared even more specifically to your wishes. In addition, a buffet with service is offered.
We serve breakfast and dinner in our living room restaurant “Lorenz”, on our terrace, in the garden or on your balcony.
Room service is offered free of charge.
From this year you can enjoy half-board as a 4-course gourmet menu of your choice.
Our team is continuously trained for the increased hygiene measures. We only work under the specified safety measures such as mouth-nose protection etc.
Security for our guests
Disinfectants are available in all public areas and in all rooms. You can pick up face masks at the reception free of charge, gloves if desired (not required by law).
Pool & Sauna
Our outdoor pool remains open. However, we value compliance with the legal guidelines. If the legal regulations permit, the opening times of the sauna area will be extended or a reservation list will be introduced to create even more privacy.
The ascent systems are in regular operation from the opening of the hotel, of course the minimum clearances must also be observed there.